Team chat that shows who is on a call. Video with screen share in one click. Texts from the number your customers already call, faxes from the portal and voicemail you can read. Calls you record come written down, searchable by the words that were said.
Rooms, direct messages and a live phone badge next to every name. See who is on a call before you ping them, then call or video them from the conversation. It lives in the portal and the Android app, behind the login your phones already use.
A chat window for the company Acme. Maria Chen shows an On a call badge and asks which extension the main number should ring. The reply names ring group 200. Controls: pick a conversation, type a message and press Enter to send, react to a message, press Up to edit your last message.
Rooms
Direct messages
No conversations match. Try a name or a room.
Maria Chen
200 (Sales), then voicemail after 25 s.Maria Chen
Jordan Reyes
Maria Chen
2 for sales.Taylor Wu
4voice Support
Reactions, quoted replies, edit and delete. Press Up to fix your last message.
An @mention raises a browser notification, and read receipts show who has seen it.
Attach, paste or drag with a progress bar. Pictures open in a lightbox.
Search covers people, rooms and the words inside messages. Older messages load as you scroll.
Ring a colleague or a whole group straight from chat. The invite rings like a call, then everyone lands in a tile grid with mic, camera and screen share. No separate meeting app, no link to paste.
Video calls in the feature list
Add-on Video meetings: schedule with a title, a time and invitees, who are emailed the link. Guests join from a link with just their name. See video meetings
A group video call with four people shown as tiles with initials and level bars. Controls: microphone, camera, share screen, and leave or rejoin. Sharing your screen adds your shared window to the grid as one more tile.
4 people in the call
Pat Manager (you), screen
Pat Manager (you)Muted
Maria Chen
Jordan Reyes
Alex Kim
You left the call.
Every user has a 4voice Support conversation pinned at the top of chat, in the portal and in the app. Ask a question the way you would ask a colleague. Answers come back as 4voice Support, in the same thread.
Top of the list for every person in your company, so the right help is never a search away.
News from 4voice arrives with a push to the app, and an optional banner can run across every portal page.
An automatic “we will get back to you” goes out so you know your message landed.
Open, track and reply to tickets with 4voice from the portal or the Android app.
Business texting on your company's own numbers, with a shared or a personal inbox. Send pictures, answer from templates and schedule a text for later. Miss a call and a text-back goes out by itself.
A caller rings the company number and nobody picks up. The text-back message goes out automatically from the same number, a customer replies, and a picture is sent. Controls: choose During hours or After hours, let it ring out, customer replies, send a picture, start over.
When the call is missed
Write the message once. Your company's name is filled in for every caller, and a different message goes out when the number's schedule is closed.
Give each number a shared inbox for the front desk or a personal one for a single extension. Search by name, number or words, and get alerts in the browser and the app.
Pictures show inline in the thread, so everyone sees what the customer sees. Up to three files a text: pictures, PDFs and contact cards.
Queue a reminder for tonight or up to 90 days ahead. It shows in the thread as a dashed bubble, and you can cancel it any time.
Write the message once. Your company's name is filled in for every caller, and a different message goes out when the number's schedule is closed. An auto-reply can answer incoming texts while you are closed.
Send and receive faxes from the portal and the app. Attach a PDF, add a cover page with your logo, and every received fax lands in the right inboxes as a PDF.
Messages show their words right on the row, written on our own servers. Scan the list, search for a name or a phrase, and press play only when you need the voice. Play or delete in the portal and the lamp on your desk phone follows.
The caller, the time in your zone, the length, the words and the audio, in your inbox.
The caller and the first words of the message arrive as a text, the moment it is transcribed.
A team mailbox with its own number and PIN, and a note of who has heard each message.
Record one in the browser or the app, upload a file, or type it and let your company voice speak it.
Calls you record are written out on our own servers, each side kept apart so you see who said what. Type a word and every mention lights up. Click a line to play from there.
A transcript of a 70-second billing call between the caller Jordan Reyes and extension 101. A search box filters the transcript as you type and highlights every match. Phrases in quotes, a trailing star for any ending, and a minus sign to leave a word out all work. Previous and next buttons step through the matches, a switch shows only matching lines, and clicking a line plays from there.
Nothing in this call matches. Try or .
Press the Aa button on any recording to open its transcript. The matching recording shows its mentions highlighted in a snippet, and the open transcript lists every line with its time and who said it.
Each side of the call is kept apart, so every line says who spoke.
The recording plays from exactly there.
The audio is never sent to an outside service.
Give it up to 30 words or phrases. When a call or a voicemail mentions one, the people you choose get an email and your webhook gets an event. Matching happens on the voice server, so only the alert leaves it.
A watch list of words and phrases is checked against six sample calls and voicemails. Edit the list and each item shows whether it would send an alert and which words matched. A trailing star matches any ending, so refund star matches refunded. Whole words, any case.
Comma or one per line, up to 30.
4 of 6 would send an alert
Watched in call transcripts and in voicemail transcripts.
Up to 10 email addresses get each alert, and a signed webhook event goes to your own systems.
The Recent list shows the words that matched and links to the call.
More than 100 add-ons are available, switched on per company. These put you in front of customers and colleagues on more channels.
Schedule with a title, a time and invitees, who are emailed the link. Guests join from a link with just their name.
Add-onOne message by call, text or both to every extension, your phonebook or a pasted list. Press 1 to acknowledge, with a live report of who heard it.
Add-onAdd one script tag and visitors chat with your agents. Set the greeting, the color and the allowed sites.
Add-onTexts, website chats, email, WhatsApp and Messenger in one assignable inbox, with each contact's history.
Add-onPost missed calls, new voicemails, queue backlogs and poor call quality to up to 10 channels.
Add-onCall or text clients before an appointment. They press 1 to confirm, 2 to cancel or 3 to reach you.
Add-onChat, voicemail, recording and texting features from the live catalog, each with a link to the full description. 247 features in all, across the whole product.
Tell us how your team talks to customers today. We show you chat, texting, fax, voicemail and call search running on a demo company, and answer anything you ask.